Shipping policy
Shipping Policy
At PurrPaws, we’re committed to making shipping clear, reliable, and straightforward. Shipping rates and delivery timelines vary slightly between our standard pet products and our made-to-order apparel.
Pet Products
Processing Time
Standard PurrPaws pet-product orders are generally processed within 1–3 business days.
Once your order has been prepared and dispatched, you will receive a confirmation email with tracking information when available.
Shipping Cost
We offer free standard worldwide shipping on pet products.
There are no standard shipping charges for eligible non-apparel products.
Estimated Delivery
Pet products generally arrive within approximately 5–9 business days after dispatch.
Delivery times are estimates and may vary depending on your location, carrier conditions, customs processing, weather, holidays, or other circumstances outside our control.
PurrPaws Apparel
PurrPaws apparel is made to order specifically for each customer and follows a separate shipping structure from our standard pet products.
Apparel Shipping Cost
One tee: C$7.95 standard apparel shipping
Two or more tees: Free standard apparel shipping
Free shipping when you add a second tee.
The free standard apparel-shipping rate is applied automatically when two or more eligible tees are included in the same order.
Optional expedited or express shipping, where available at checkout, may have an additional charge.
Apparel Processing & Delivery
Because PurrPaws apparel is made to order, it requires additional production and fulfillment time before shipping.
Tracking information for apparel orders is generally available within 3–5 business days after purchase, but may take up to approximately one week during higher-volume periods.
Once fulfilled and shipped, apparel generally arrives within approximately 1–2 weeks, depending on destination, production volume, and carrier conditions.
Apparel Shipping Destinations
PurrPaws apparel is available for shipping to supported international destinations, with the exception of Australia.
At this time, apparel shipping is not available to Australia.
Orders Containing Both Pet Products and Apparel
Pet products and apparel may be fulfilled by different fulfillment partners or from different locations.
If your order contains both apparel and standard PurrPaws products, the items may:
- Ship separately
- Have separate tracking numbers
- Arrive at different times
This is normal and does not mean that part of your order has been missed.
You will not be charged an additional shipping fee simply because items from the same order are shipped separately. Any applicable apparel shipping charge is based on the apparel shipping terms outlined above.
Shipping Carriers
We work with reliable shipping carriers and fulfillment partners to provide the best available delivery service for your destination.
For orders within Canada, carriers may include:
- UPS
- Canada Post
- DHL
- Purolator
International orders may be delivered through trusted global or local shipping partners depending on the destination and fulfillment location.
The carrier used for a particular order may vary.
Tracking Information
Once your order has shipped and tracking becomes available, you will receive a tracking number by email.
You can use your tracking information to monitor the progress of your shipment.
Tracking information for most standard PurrPaws pet products is generally available within 1–3 business days after purchase.
Because PurrPaws apparel is made to order, apparel tracking information is generally available within 3–5 business days after purchase, but may take up to approximately one week during higher-volume periods.
Please note that carrier tracking systems can sometimes take additional time to display their first update after a shipping label has been created or the package has been handed to the carrier.
Shipping Destinations
Standard PurrPaws pet products are available for shipping to supported destinations worldwide.
PurrPaws apparel is also available internationally but is currently not available for shipping to Australia.
Shipping availability may vary by product, destination, carrier availability, or fulfillment partner.
If a product cannot be shipped to your address, the applicable shipping option will not be available at checkout.
Customs, Duties & Taxes
For international orders, customs duties, import taxes, brokerage charges, or other government-imposed fees may apply depending on the destination country’s regulations.
Unless otherwise stated, these charges are the responsibility of the customer and are not included in the product price or standard shipping rate.
PurrPaws does not control customs charges imposed by local authorities.
Lost or Damaged Packages
If your order arrives damaged or appears to have been lost in transit, please contact us at:
Please contact us as soon as possible and, where applicable, within 14 days of delivery.
For damaged packages or products, please include:
- Your order number
- A brief description of the issue
- Clear photographs of the product and packaging
- A photograph of the shipping label, when applicable
Our team will review the situation and work with you toward an appropriate resolution.
Please do not discard damaged products or packaging until our team has reviewed your request.
Shipping Delays
While we work to meet our estimated delivery timelines, occasional delays can occur because of circumstances outside our control, including:
- High order volumes
- High apparel production volumes
- Carrier disruptions
- Customs processing
- Severe weather
- Holidays
- Incorrect or incomplete shipping information
- Local delivery disruptions
- Other unforeseen circumstances
Delivery estimates are provided as a guide and are not guaranteed delivery dates.
We appreciate your patience if a carrier or fulfillment partner experiences an unexpected delay.
Incorrect Shipping Addresses
Customers are responsible for providing a complete and accurate shipping address when placing an order.
If you notice an error in your shipping information, please contact us as soon as possible.
We will make reasonable efforts to assist with an address correction, but changes cannot be guaranteed once an order has entered fulfillment or has already been shipped.
PurrPaws cannot guarantee replacement or reimbursement for orders delivered to an incorrect or incomplete address that was provided at checkout.
Returns & Exchanges
Return and exchange eligibility differs between standard PurrPaws products and made-to-order apparel.
For complete information regarding returns, damaged items, refunds, and apparel eligibility, please refer to our Return Policy.
Contact Us
If you have any questions about shipping, delivery, tracking, or your order, please contact:
PurrPaws
Email: thepurrpaws138@gmail.com