PurrPaws FAQs
Didn’t find what you need? Email us at purrpaws138@gmail.com
Shipping
Where's my tracking number?
Tracking information is provided once your order has been fulfilled and shipped.
For standard pet product orders, tracking is typically sent shortly after your order ships.
For apparel items, because each piece is made to order, fulfillment may take several business days before tracking becomes available. During periods of higher order volume, tracking information may take up to one week to become available.
As soon as your order ships, you’ll receive a confirmation email with tracking details.
Where do you ship?
We ship internationally; shipping times may vary depending on your location, and you’ll see all available options at checkout.
If you don’t see your country listed, feel free to reach out to us — we’re always expanding.
When will my apparel order ship?
All apparel items are made to order through our trusted partner.
Because each item is created specifically for your order, production typically takes several business days before shipping. Tracking information is only sent once your order has been fulfilled and shipped, so please do not be concerned if you do not receive tracking immediately after placing your order.
Delivery times may vary depending on your location, but most apparel orders arrive within approximately 2 weeks from the order date.
Once your package ships, you’ll receive a confirmation email with tracking information so you can follow it every step of the way.
When will my pet product order ship?
Orders typically take 1–2 days to process and fulfill. Once your order leaves our warehouse, shipping usually takes 5–9 days, depending on your location.
As soon as your package ships, you’ll receive a confirmation email with tracking information so you can follow it every step of the way.
Please note that during peak seasons or promotional periods, fulfillment times may be slightly longer — but we always work hard to get your order to you as quickly as possible.
Do you ship to PO Boxes?
At this time, we’re unable to ship to PO Boxes. To ensure safe and reliable delivery, please provide a physical residential or business address at checkout.
Returns & Exchanges
What is your pet products refund policy?
We accept returns and exchanges within 14 days of delivery. Please ensure that all items are returned in their original, unused condition.
Please note that customers are responsible for return shipping costs.
If returning the product is not a suitable option, please contact us. In certain cases, we may offer an alternative resolution at our discretion.
If you would like to initiate a return or need further assistance, please contact us — we’re happy to help.
What is your apparel refund policy?
Because our apparel items are made to order, we generally do not accept returns or exchanges for sizing issues or change-of-mind purchases. However, if your item arrives damaged, defective, or incorrect, please contact us within 14 days of delivery, and we’ll gladly review the issue and help make it right.
Question About Orders
How can I check the status of my order?
To check the status of an order, sign into your account on our website and click “Orders” from the account menu. Your order status will appear there.
You’ll also receive an email with tracking information once your order has shipped.
Billing
When is my card charged?
Your card will be charged during the 1–2 day fulfillment and processing period after your order is placed. This allows us to verify your payment and begin preparing your items for shipment.
What methods of payment do you accept?
We accept major credit and debit cards including Visa, Mastercard, American Express, and in some regions Discover, UnionPay, and others.
Beyond traditional cards, we also support accelerated checkouts like Apple Pay, Google Pay, and Shop Pay; local payment methods such as Bancontact, iDEAL, Przelewy24, and Trustly; and in select countries, buy-now-pay-later options like Klarna, Afterpay, and Shop Pay Installments — and even cryptocurrency where available.