PurrPaws FAQs
Didn’t find what you need? Email us at purrpaws138@gmail.com
Shipping
Where do you ship?
We ship internationally; shipping times may vary depending on your location, and you’ll see all available options at checkout.
If you don’t see your country listed, feel free to reach out to us — we’re always expanding.
When will my order ship?
Orders typically take 1–2 days to process and fulfill. Once your order leaves our warehouse, shipping usually takes 4–7 days, depending on your location.
As soon as your package ships, you’ll receive a confirmation email with tracking information so you can follow it every step of the way.
Please note that during peak seasons or promotional periods, fulfillment times may be slightly longer — but we always work hard to get your order to you as quickly as possible
Do you ship to PO Boxes?
At this time, we’re unable to ship to PO Boxes. To ensure safe and reliable delivery, please provide a physical residential or business address at checkout.
Returns & Exchanges
What is your refund policy?
We accept returns and exchanges within 14 days of delivery. Please ensure that all items are returned in their original, unused condition.
Please note that customers are responsible for return shipping costs.
Alternatively, if you prefer not to ship the items back, we can offer a 50% refund or store credit for the full amount of your order.
If you would like to initiate a return or need further assistance, please contact us — we’re happy to help.
Question About Orders
How can I check the status of my order?
To check the status of an order, sign into your account on our website and click “Orders” from the account menu. Your order status will appear there.
You’ll also receive an email with tracking information once your order has shipped.
Billing
When is my card charged?
Your card will be charged during the 1–2 day fulfillment and processing period after your order is placed. This allows us to verify your payment and begin preparing your items for shipment.
What methods of payment do you accept?
We accept major credit and debit cards including Visa, Mastercard, American Express, and in some regions Discover, UnionPay, and others.
Beyond traditional cards, we also support accelerated checkouts like Apple Pay, Google Pay, and Shop Pay; local payment methods such as Bancontact, iDEAL, Przelewy24, and Trustly; and in select countries, buy-now-pay-later options like Klarna, Afterpay, and Shop Pay Installments — and even cryptocurrency where available.