Shipping Information

Shipping Information

At PurrPaws, we work to get every order prepared and on its way as quickly as possible. Because some products are fulfilled differently, processing and delivery timelines may vary by item.

Standard PurrPaws Products

Most non-apparel orders are processed within 1–2 business days.

Tracking information is generally available within 1–3 business days after purchase. Once your order has shipped, you will receive a confirmation email containing your tracking number and a link to follow your delivery.

Most orders arrive within approximately 4–9 business days after processing, although delivery times may vary depending on the destination, carrier, weather, customs, and other circumstances outside our control.

PurrPaws Apparel

PurrPaws apparel is made to order specifically for each customer. Because of this, apparel requires additional production time before shipping.

Tracking information for apparel orders is generally available within 3–5 business days after purchase.

Most apparel orders arrive within approximately two weeks, although delivery times may vary depending on production volume, destination, and carrier conditions.

Orders With Multiple Products

Products may be fulfilled from different locations. As a result, items from the same order may arrive in separate packages and at different times.

When this happens, you may receive multiple shipping confirmation emails and tracking numbers. There is no additional shipping charge for split shipments.

Tracking Your Order

Once your order ships, tracking information will be sent to the email address used during checkout.

Please allow a little time for the carrier’s tracking system to update after receiving your shipping confirmation email.

If you cannot locate your tracking email, please check your spam, junk, or promotions folders.

Shipping Address Changes

Please carefully review your shipping address before completing your order.

Contact us as soon as possible if you notice an error. We will do our best to update the address, but changes cannot be guaranteed once an order has entered processing or has already shipped.

PurrPaws is not responsible for delivery issues caused by an incorrect or incomplete address provided during checkout.

Delivery Delays

Estimated delivery times are not guaranteed. Delays may occasionally occur due to:

  • Carrier disruptions
  • Severe weather
  • Customs processing
  • Holiday shipping volumes
  • Incorrect or incomplete delivery information
  • Other circumstances outside our control

We appreciate your patience if your package experiences an unexpected delay.

Need Help?

If your tracking information has not updated for several business days, your package appears to be delayed, or you have another shipping question, please contact us and include your order number.

Our team will be happy to help investigate.